Returnable items may be returned to Rubirosa by post within 14 days of the invoice date. The goods must be returned new, unworn, unwashed and in their original condition, including label(s) and original packaging, and with the invoice. Shoes also must be returned in their original, undamaged packaging. The original packaging of shoes (shoe box) may not be used as the return packaging. The costs of return postage shall be borne by the customer.

Claims for damages by the customer in the event that an order does not arrive by the requested or notified delivery date are excluded.

Should delivery of the goods fail through the customer’s fault, Rubirosa shall be entitled to withdraw from the contract. Any payments made shall be refunded without delay.